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FAQ

[et_heading text_align=”center” font_weight=”700″ font_size=”24″ line_height=”32″ margin=”0,0,8,0″ padding=”0,0,0,0″ element_id=”523315″ element_font=”Theme default:700:latin” element_css=”#et-heading-523315 .text-wrapper {background-color:transparent;padding:0;}#et-heading-523315 {color:#184363;font-size:24px;font-weight:700;text-transform:none;}#et-heading-523315, #et-heading-523315 .text-wrapper {line-height:32px;}#et-heading-523315 a {color:#184363;}#et-heading-523315 .text-wrapper:after {background-color:#184363;}#et-heading-523315.icon-position-left .icon {margin-right:8px;}#et-heading-523315.icon-position-right .icon {margin-left:8px;}#et-heading-523315 .icon {width:16px !important;}#et-heading-523315 {margin:0px 0px 8px 0px;}#et-heading-523315 .text-wrapper {padding:0px 0px 0px 0px;}”]FAQ’s[/et_heading][et_heading text_align=”center” type=”p” text_color=”#4d4d4d” font_weight=”400″ font_size=”14″ line_height=”24″ margin=”0,0,0,0″ padding=”0,0,0,0″ element_id=”814952″ element_font=”Theme default:400:latin” element_css=”#et-heading-814952 .text-wrapper {background-color:transparent;padding:0;}#et-heading-814952 {color:#4d4d4d;font-size:14px;font-weight:400;text-transform:none;}#et-heading-814952, #et-heading-814952 .text-wrapper {line-height:24px;}#et-heading-814952 a {color:#4d4d4d;}#et-heading-814952 .text-wrapper:after {background-color:#4d4d4d;}#et-heading-814952.icon-position-left .icon {margin-right:8px;}#et-heading-814952.icon-position-right .icon {margin-left:8px;}#et-heading-814952 .icon {width:16px !important;}#et-heading-814952 {margin:0px 0px 0px 0px;}#et-heading-814952 .text-wrapper {padding:0px 0px 0px 0px;}”]How Can help you?[/et_heading][et_gap height=”40″ element_id=”238533″ element_css=”.et-gap-238533 {height:40px;}”][et_accordion collapsible=”true” border_color=”#edf4f6″ element_id=”122266″ element_css=”#et-accordion-122266 .toggle-content-group {background-color:#edf4f6;border-color:#edf4f6;}#et-accordion-122266 .toggle-title {color:#184363;}#et-accordion-122266 .toggle-title svg, #et-accordion-122266 .toggle-title svg * {fill:#184363 !important;}#et-accordion-122266 .toggle-title.active {color:#15a9e3;}#et-accordion-122266 .toggle-title.active svg, #et-accordion-122266 .toggle-title.active svg * {fill:#15a9e3 !important;}#et-accordion-122266 .toggle-content-group.active {background-color:#ffffff;border-color:#e0e0e0;}”][et_accordion_item title=”When will I receive my order?”]

Your order will be delivered within the ‘Estimated Delivery Date’ as committed at the time of order placement. You can check this by selecting your order from the “My Orders” section. Keep a lookout for our order delivery updates.

Also, we understand that due to the current Covid-19 crisis, the delivery date may not be as per usual timelines. But rest assured, we are working round the clock to deliver your order as soon as possible.

[/et_accordion_item][et_accordion_item title=”I have received damaged items”]

We are sorry you had to experience this. Click on the Account icon on the App homepage, Click on the “Orders” section, tap on the respective order & click ‘Return’. We will try to resolve this on priority.

[/et_accordion_item][et_accordion_item title=”Items are different from what I ordered”]

We are sorry you have had to experience this. To initiate a return of the wrong item, please log in to the App, tap the “My Orders” tab, select the order in question & tap on the ‘Return’ tab. We will try to resolve your concern on priority.

[/et_accordion_item][et_accordion_item title=”Items are missing from my order”]

We are sorry you had to experience this. Our partner retailers have in place the required checks to avoid exactly such an event. We request you to reach out to us within 48 hours of your order delivery so that we can investigate the matter.

[/et_accordion_item][et_accordion_item title=”How do I cancel my order?”]

You can cancel your order from the ‘Order details’ screen before it is out for delivery.

You can do so by clicking on the Account icon on the bottom of the App Home page > select “Orders” > Select the order which you want to cancel > tap “Cancel”. (Refer Image)

Or else, you can refuse it at the time of delivery and a refund will be processed into the payment source, if the order amount was paid online.

[/et_accordion_item][et_accordion_item title=”How do I get an invoice for my order?”]

To get the invoice for your order(s), go to the “My Orders” section, tap on the respective order, and you will find an option to download the invoice in a PDF format.

[/et_accordion_item][et_accordion_item title=”I want to modify my order”]

Sorry, once your order is confirmed, it cannot be modified. Please place a fresh order with any modifications.

[/et_accordion_item][et_accordion_item title=”What is the shelf life of medicines being provided?”]

We ensure that the shelf life of the medicines being supplied by our partner retailers is, at least, a minimum of 3 months from the date of delivery.

[/et_accordion_item][et_accordion_item title=”How to place an order for a Medicine/ Healthcare product?”]

You can place your order through our App

[/et_accordion_item][/et_accordion][et_gap height=”48″ element_id=”748027″ element_css=”.et-gap-748027 {height:48px;}”][et_heading type=”h3″ font_weight=”700″ font_size=”24″ line_height=”32″ margin=”0,0,8,0″ padding=”0,0,0,0″ element_id=”665162″ element_font=”Theme default:700:latin” element_css=”#et-heading-665162 .text-wrapper {background-color:transparent;padding:0;}#et-heading-665162 {color:#184363;font-size:24px;font-weight:700;text-transform:none;}#et-heading-665162, #et-heading-665162 .text-wrapper {line-height:32px;}#et-heading-665162 a {color:#184363;}#et-heading-665162 .text-wrapper:after {background-color:#184363;}#et-heading-665162.icon-position-left .icon {margin-right:8px;}#et-heading-665162.icon-position-right .icon {margin-left:8px;}#et-heading-665162 .icon {width:16px !important;}#et-heading-665162 {margin:0px 0px 8px 0px;}#et-heading-665162 .text-wrapper {padding:0px 0px 0px 0px;}”]Still Have a Question?[/et_heading][et_heading type=”p” text_color=”#4d4d4d” font_weight=”400″ font_size=”14″ line_height=”24″ margin=”0,0,0,0″ padding=”0,0,0,0″ element_id=”448846″ element_font=”Theme default:400:latin” element_css=”#et-heading-448846 .text-wrapper {background-color:transparent;padding:0;}#et-heading-448846 {color:#4d4d4d;font-size:14px;font-weight:400;text-transform:none;}#et-heading-448846, #et-heading-448846 .text-wrapper {line-height:24px;}#et-heading-448846 a {color:#4d4d4d;}#et-heading-448846 .text-wrapper:after {background-color:#4d4d4d;}#et-heading-448846.icon-position-left .icon {margin-right:8px;}#et-heading-448846.icon-position-right .icon {margin-left:8px;}#et-heading-448846 .icon {width:16px !important;}#et-heading-448846 {margin:0px 0px 0px 0px;}#et-heading-448846 .text-wrapper {padding:0px 0px 0px 0px;}”]If you cannot find answer to your question in our FAQ, you can always contact us. We will answer to you shortly![/et_heading][et_gap height=”24″ element_id=”420142″ element_css=”.et-gap-420142 {height:24px;}”][contact-form-7 id=”12″][et_gap height=”24″ element_id=”846617″ element_css=”.et-gap-846617 {height:24px;}” rv=”767″]